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What Hours Are You Open?
Where Are You Located?
What Payment Methods Do You Take?
Do I Have To Pay Sales Tax?
When Will My Package Be Shipped?
How Long Does It Take For My Package To Arrive?
Do You Ship Internationally?
Can I Phone In My Order?
What Shipping Company Do You Use?
How Can I Track My Package?
Do You Have A Return / Exchange Policy?
Are Your Items In Stock?
How Do You Hang Your Products?
Are There Variations In Sizing And Coloring?
Is The Hoop And Fishing Line Removable?
How Safe Are Your Products?
On Your Lot / Set Items, Can I Change A Color For Another One Instead?
How Can I Clean Your Products?
Can You Custom Make Me A Decoration?
Can Your Products Be Found In Retail Stores?


What Hours Are You Open?
We are open Monday - Friday from 9am - 5pm CST

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Where Are You Located?
We are an internet based business located in Prosper, Texas

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What Payment Methods Do You Take?
Paypal or Money Order (not personal or business checks)

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Do I Have To Pay Sales Tax?
Only Texas recipients must pay 8.25% Sales Tax

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When Will My Package Be Shipped?
All orders generally are shipped within 24 hours of receipt. If we receive your order before 11:00am CST (Monday - Friday, excluding holidays) shipment is generally made same business day. Any paid orders received after 11:00am CST will be shipped the next business day. If you place an order after the deadline, and still want it to be shipped the same day, please call or email us at sales@bugs-n-blooms.com and we will try our best to accommodate you.

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How Long Does It Take For My Package To Arrive?
USA Standard shipping is approximately 5-7 business days.

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Do You Ship Internationally?
Not through eCrater - visit our website for international shipping (www.bugs-n-blooms.com) options.

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Can I Phone In My Order?
Yes, USA customers only you can contact us via the phone to place your order Monday - Friday from 9am - 5pm CST at (972) 837-6646. International customers please place your order directly on our website.

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What Shipping Company Do You Use?
All packages are shipped via United States Postal Service (www.usps.com)

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How Can I Track My Package?
Yes, visit www.usps.com with the tracking number that was provided to you when your order was shipped.

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Do You Have A Return / Exchange Policy?
It is our mission to have satisfied customers, however if you are not 100% satisfied with your purchase or if you need to exchange your item(s), you may return it and receive a refund for the purchase price of the item(s) or you can exchange them for different item(s). * You must contact Bugs-n-Blooms, LLC within seven (7) days of receipt of your shipment by filling out a "Return Merchandise Authorization (RMA) Form". * All sales become final eight (8) days after you receive your order, unless otherwise notified prior. * Items need to be returned back to Bugs-n-Blooms, LLC at buyers expense and must be sealed in original clear plastic packaging bags and can not be used, opened or damaged for a refund or exchange. * Sorry, no returns or exchanges will be accepted on alphabet letter cut-out stickers or wall sticker sheets for any reason. * Shipping charges are not subject to a refund. * Refunds on returns are at the discretion of Bugs-n-Blooms, LLC and are subject to a 15% restocking fee. * If your order qualified originally for "free shipping" and you send us a return for a refund, the original actual shipping charges will also be deducted from your refund. * Please enclose your email copy of the "Return Merchandise Authorization (RMA) Form" and send to: Bugs-n-Blooms, LLC PO Box 606 Prosper TX 75078

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Are Your Items In Stock?
The inventory information on our site is current, however sometimes errors do occur with inventory quantities available, and adding an item to your order does not guarantee its availability. If you order a product that is not available for immediate shipment you will be notified via email as soon as possible.

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How Do You Hang Your Products?
If you are going to hang these from the ceiling, you can easily use the fishing line and hoop and hang from a tack, cup hooks, small nail, or screw eyes. You can even remove the hoop and just hang by the fishing line using a staple gun, wire brads, upholstery nails or heavy duty double sided tape to make these look like they are "flying" around the room. If you wish to extend the fishing line or add various heights, simply add extra fishing line to the top nylon thread or hoop. If you are going to attach these to the walls, you can easily use the remove the attached fishing line and instead you can use a tack, wire brads, upholstery nails, stikkiwax, stikkidots, glue dots, small nail, staple gun, Velcro, or even double sided tape hidden behind the item to make it look like it "landed" on the wall. To remove the attached fishing line, simply cut the knot where it is attached to the bug, being very careful not to cut the nylon, and pull the free end to completely remove. Hint: If you are hanging butterflies or dragonflies, you can take a small nail and push through the nylon fabric on the top of the bottom wing and hammer into the wall, then the nail will not be seen as the top wing will be overlapping. To hang the mobiles, remove the staples carefully from the cardboard packaging without forcefully pulling. Untangle the bugs one by one carefully. To balance the mobile, try to move the fishing line string to the left or right along the silver wire slowly. On the bugs, bend the edges of the wings slightly downward to keep them parallel to the ground and then be captivated by their subtle movements. You can also bend the top wing of the bug up towards the ceiling and the bottom wing down toward the ground to help balance the bugs on the wire rods. If you wish to extend the fishing line to hang it lower, simply add extra fishing line to the top nylon thread or hoop. Hanging the mobiles does take a little bit of time, and sometimes an extra set of hands can also be very effective as well. When applying your wall & letter stickers, please do not touch the back of the sticker as much as possible it may cause them to not stick from the oils in your fingers. For best results apply to a smooth, clean, flat surface that does not get direct sunlight and air/heater vent exposure. First lightly stick the letters to the wall and once you have chosen the location for the stickers, be sure and firmly press down the letters making sure they stay in place especially around the edges. Please do not use any water or wallpaper scraping tools as that will damage the letters. For best results wall paint should either be "flat" or "satin" as other shiny paints ("semi-gloss" or "high-gloss") may cause stickers not to adhere properly. If your walls are newly painted, the manufacturer suggests waiting 30 days before applying the stickers to the walls. High humidity locations or even bathrooms that receive a lot of moisture may cause the stickers not to adhere properly also. Unfortunately due to the delicate nature of the stickers, please note refunds or exchanges are not accepted; see click here to see our return policy for more information. To hang the beautiful curtain tie backs, use the bendable and adjustable wires to wrap around your curtains and display the pretty bug and ribbons in the front of the curtain. The wires can be cut to any size you need with easy by simply cutting the excess wire with shears or pliers. If you would like to attach the curtain tiebacks to the walls behind your curtains, simply twist the wire around the nail head and hammer into the wall. We suggest attaching the wires to the walls if you have sheer or thin curtains that way the weight of the tieback does not slide. Or, if you are 'crafty' you can simply remove the wire straps and adhere some pretty ribbon of your choice for a personal and custom look.

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Are There Variations In Sizing And Coloring?
Measurement sizes indicated are estimated and variations in size and color will occur as the items are handmade and produced at various times. Items may not appear exactly as photographed due to changes in materials (beads, glitter, sequins, etc) and dye lots of fabric available at time of production.

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Is The Hoop And Fishing Line Removable?
Yes, it simply can be removed.

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How Safe Are Your Products?
Items may contain small parts that may not be suitable for children of all ages. Items are not toys, and are for decorative purposes only. Not suitable for children under 3 yrs and adult supervision is required. Our products are not designed to be handled by children under the age of 12 years.

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On Your Lot / Set Items, Can I Change A Color For Another One Instead?
Sorry, no substitutions are allowed on the Lot / Set items. They are sold as indicated which is one (1) color of each per size per style.

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How Can I Clean Your Products?
All of our products can be hand cleaned with a damp cloth with mild detergent. Do not use in a washing machine as they are very delicate.

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Can You Custom Make Me A Decoration?
Yes, we can make you a custom product(s), however production time can take up to 30 days and the minimum requirement is 50 pieces per style/color/size. Please contact us directly for more information.

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Can Your Products Be Found In Retail Stores?
No, all of our products are originals and are our exclusive designs we create that can only be found on our website.

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Last Updated: 15 Aug 2016 17:35:39 PDT home  |  about  |  terms  |  contact
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